Welcome to YAO Heritage.
Each of our creations is a testimony of heritage, craftsmanship, and timeless elegance. Because our pieces are handcrafted with care in Nicaragua, we want your experience from order to delivery to reflect the same attention, transparency, and respect.
Below you will find detailed information about our Shipping & Delivery, Returns & Exchanges, Frequently Asked Questions, and our Legal & Privacy Policy.
All orders are dispatched from our artisanal workshops in Nicaragua, where each item is individually inspected and prepared with great care before being shipped.
YAO Heritage offers worldwide shipping through trusted carriers (DHL Express, FedEx, or equivalent). Our destinations include:
United States & Canada
Europe
Latin America & the Caribbean
Africa
Asia
Oceania (Australia, New Zealand, Pacific Islands)
United States & Canada: 7 – 13 business days
Europe: 7- 15 business days
Latin America & the Caribbean: 7 – 12 business days
Africa & Asia: 7 – 17 business days
Oceania: 7 – 17 business days
Please note: These delivery times are approximate and may vary due to customs clearance and local postal conditions in the destination country.
International Flat Rate: USD $45 – $120 depending on destination and package weight.
Complimentary Shipping: For all orders above USD $900.
Domestic Shipping (Nicaragua): Calculated at checkout.
We want you to be completely satisfied with your YAO Heritage piece. If for any reason you are not, you may return it under the following conditions:
Returns are accepted within 14 days of delivery.
The item must be unused, in perfect condition, and in its original packaging.
All returned items are carefully inspected before processing a refund or credit.
The customer is responsible for return shipping fees unless the product is defective or incorrect.
Exchanges may be requested for size, color, or model within 14 days of delivery.
Exchanges are subject to stock availability.
If the desired item is unavailable, you may choose a refund or store credit.
Customized, bespoke, or monogrammed items are considered final sale and cannot be returned or exchanged.
Yes, we ship worldwide with DHL Express and partner couriers.
Once dispatched, you will receive a confirmation email with your tracking number. You can follow your shipment directly through the courier’s website.
International orders may be subject to import duties, customs fees, or taxes, depending on the destination country. These charges are the responsibility of the customer.
Yes. All orders above USD $900 qualify for free international shipping.
No. Personalized and custom-made products are final sale.
If your order arrives damaged, please contact us immediately at [email protected] with photos. We will assist with replacement or reimbursement. In a time frame of 5 days received the order.
Please write to us at [insert contact email] with your order number and reason for return. Our customer care team will provide instructions.
At YAO Heritage, we honor not only the craftsmanship of our artisans but also the trust of our customers.
Compliance: All transactions are governed by the trade regulations of Nicaragua and applicable international shipping laws.
Customs: Import duties or taxes, if applicable, are the responsibility of the customer.
Privacy: We respect your privacy. YAO Heritage will never sell, rent, or share your personal data with third parties.
Data Security: All online transactions are processed using secure, encrypted technology to protect your personal and financial information.
Intellectual Property: All designs, images, and content on this website are the exclusive property of YAO Heritage and may not be reproduced without permission.
For any inquiries, please contact us at [email protected]
